Careers Incentive Depot, a young, dynamic and fast growing company, is looking for exceptional people to add to our highly motivated, detail oriented, customer driven, and energetic team. If you are not content with mediocrity and yearn for a challenge, we'd like to hear from you. Incentive Depot, headquartered in British Columbia, provides software, awards and program administration services to companies that use incentive programs to achieve corporate objectives. We invite you to check out our website thoroughly so that you are familiar with our products and services prior to applying for any position.
VIP - Service Representative Are you a highly-motivated, organized, client-focused and detail oriented professional looking for a challenge? Are you a rare individual that can multi-task, soothe and find solutions for VIPs with problems AND are knowledgeable in web-applications and office software? You have prior experience working with corporate clients, preferably at the executive level. You think on your feet, have excellent written and telephone communication skills, excel in multi-tasking and reprioritizing, love a challenge and problem solving, learn and work quickly, believe wholeheartedly in providing exceptional service, never miss a deadline, pitch in where needed and are proficient in all MS office products. This fast paced, challenging position will be filled by someone who meets qualifications and is eager to learn the fundamentals before growing with our company. Reports to: Operations Supervisor Location:
Courtenay, Vancouver Island, BC Compensation: Competitive hourly wage that will increase according to your performance. Hours: 8 - noon, Mon - Fri to start *Note: This position could be combined with the Buyer / Catalog Specialist position to create a full-time position. After the successful candidate becomes 100% proficient and efficient in this position, he/she will become a Program Manager.
Primary Responsibilities: - "Owns" all participant orders from the time they are placed until the time that they are shipped, provided there are no damaged awards or returns.
- Provides ongoing support to meet all participant needs. Each day this position must ensure that the following responsibilities are completed:
- Enters, prints and processes all participant orders.
- Faxes orders to suppliers.
- Responds to participant enquiries by email and on the phone regarding the program rules, product specs and order status.
- Contacts suppliers for product information, if requested by participants.
- Deactivates obsolete awards from the catalog, notifies client/resellers and forwards information to buyer/catalog specialist
- Responds to email requests requiring information from co-workers, suppliers, clients and participants.
- Files all orders and other customer service documents so that they are easily retrievable by all team members.
- Ensures that suppliers provide weekly shipping status updates and acts to ensure that all orders are shipped promptly.
- Promptly responds to client requests for information.
- Promptly responds to requests from resellers and other agencies who request order status or product information.
- Works closely with Order Administration Specialist to ensure that orders are shipped in a timely manner, shipping status information is provided by suppliers and shipping status is updated in database etc.
- Works closely with Program Manager to ensure that programs are delivered within budget and on schedule
- Works closely with Catalog Specialist to ensure that catalog is always current and participants are not disappointed when product is not available.
- Becomes familiar with program design, rules and workflow procedures
- Develops and builds relationship with sales personnel, vendors and client contacts.
- Proactively addresses customer service issues before they arise.
- Proactively identifies and monitors client expectations, resolving problems in a timely manner.
- Supports and adheres to policies and procedures established by the company and agrees with IDI's ethics, standards and commitments.
- Shares ideas on ways to improve IDI's processes, procedures, products, profit etc. and assists in the implementation.
Requirements:- Minimum of 3 years customer service
- Strong telephone and email skills
- Strong analytical skills, so that a thorough understanding of the responsibilities is achieved
- Strong ability to multi-task and determine priorities
- Strong interpersonal and customer relation skills
- Strong knowledge of web application technology
- Mastered all MS Office products
- 100% accuracy with entering and processing orders
- Ability to determine the root of a problem so that a solution can be achieved quickly
- 60 WPM typing and equal or higher speed for entering numbers
- Has high energy level, is innovative and constantly seeking new ideas
- Fabulous memory so that details can be readily shared with co-workers, suppliers, participants and clients
- Well organized, ability to work to multiple deadlines
- May be required to work overtime to meet deadlines
- Team player... will pitch in and help others, including in other departments, if required
- A good sense of humour
NO PHONE CALLS PLEASE ... instead if you meet the requirements of the position, fax your resume to the attention of Carol Wain at
877 505 6452 Note: we will no longer accept e-mailed resumes due to viruses associated with attachments. |
