Careers

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Operations Supervisor / Management Trainee

Are you a highly-motivated, organized, client-focused and detail oriented professional looking for a challenge? Are you a rare individual that can multi-task; soothe and find solutions for VIPs; whiz their way through all MS office software applications; learn and then teach how our proprietary software works... and run an office while coaching staff?

You think on your feet, have excellent written and telephone communication skills, excel in multi-tasking and reprioritizing, love a challenge and problem solving, learn and work quickly, believe wholeheartedly in providing exceptional service, never miss a deadline, pitch in where needed and are proficient in all MS office products. You are... in other words... multi-talented! This fast paced, challenging position will be filled by someone who meets qualifications.

Reports to: President

Location: Courtenay, Vancouver Island, BC

Compensation: salary that will increase according to your performance 

Hours:  full time and varies according to demand

Primary Responsibilities: 

The Manager Trainee is expected to learn and perform all duties within the operations department so that he/she can recruit, train and coach other team members.  This position requires multiple skill sets and it is expected that the management trainee be a hands-on person who spends the majority of his/her day "doing".  As growth dictates, parts of this position will be assigned to new employees and this position will become more focused and more managerial in nature.

There are 4 main functions of this position:  Program Administration; Software; Catalog Maintenance and office supervision

Program Administration:

• Takes over and is solely responsible for client account management "post sale". This "post-sale" period starts with program design and development and continues through deployment and ongoing client support phases.   Is the "face" for Incentive Depot for clients.
• Deploys the program, including program set-up and launch, client training and delivery of program communications. 
• Ensures that all quoted services are delivered within budget and on schedule
• Provides ongoing client support to meet all client needs at the decision maker, program administrator, manager and program participant level including:
  • Checks and signs off on all supplier bill payments and client invoices
  • Reconciles client trust accounts.
  • Runs reports on behalf of clients
  • Supervises customer service, order administration and bookkeeping personnel.  Checks all critical work prior to being released
  • Assists personnel with dispute resolution
• Responds to client requests for information, reporting, reconciling, program enhancements etc.
• Becomes familiar with program design, rules and workflow procedures
• Proactively identifies and monitors client expectations, resolving problems in a timely manner.
• Assists with proposal development, to include writing strategic sections of the proposal.
• Develops and builds relationship with client contacts.

Software:

• Debugs programs prior to sign-off to the client (includes testing software functionality and reporting back to programmer)
• Works very closely with programmer to build, test and then enhance the Order Administration functionality

Catalog Maintenance:

• Works with vendors and sales team to identify, clarify and refine recommendations for specific deliverables.
• Updates the catalogs as required; recreates catalogs bi-annually

Office Supervision

• Recruits, hires and trains new staff
• Provides ongoing coaching to improve performance and productivity
• Checks and approves critical work performed by others
• Builds good relationship with suppliers and ensures that they live up to our expectations
• Assists customer service, if required
• Assists order administration, if required
• Provides "right hand" support to President
• Runs the office in the President's absence
• Creates training material
• Streamlines procedures and improves performance
• Participates in sales calls, meetings, contract negotiations and business reviews to provide support for accounts as needed from an operations perspective.
• Produces and delivers quarterly program reviews, refresher training, industry best practices, and monitoring potential to expand IDI programs within the client organization. 
• Supports and adheres to policies and procedures established by the company and agrees with IDI's ethics, standards and commitments.

Requirements:

• College diploma or greater in business management
• Minimum of 2 years experience managing projects 
• Demonstrated ability to manage client relationships
• Previous supervision and/or management experience in a small office environment
• Strong knowledge of web application technology
• Mastered all MS Office products
• Major account/project management experience, including development of proposals and financial rationale, management of costs and resources, and quality assurance of deliverables.
• Ability to understand needs from both a business and technical perspective, and to provide creative and high-impact solutions for large client organizations 
• Strong analytical skills and the ability to multi-task
• Strong verbal, written, and presentation skills including email and telephone
• Strong interpersonal and customer relation skills 
• Has high energy level, is innovative and constantly seeking new ideas
• Well organized, ability to work to multiple deadlines.
• Flexibility to travel as required
• May be required to work overtime to meet deadlines
• Team player... will pitch in and help others, including in other departments, if required.
• A good sense of humour

NO PHONE CALLS PLEASE ... instead if you meet the requirements of the position, fax your resume to the attention of Carol Wain at 877 505 6452

Note: we will no longer accept e-mailed resumes due to viruses associated with attachments.