Services Since your company, market and challenges are unique, it doesn’t make sense to use an “everyone-uses-this” type of solution. Instead, we’ll help you to uncover the best way to invest in your incentive program so that your participants are inspired and your Executive Team is impressed with the results. We work closely with our clients as an extension of their team, providing expertise, technology and services in whatever manner works best. Our Business Improvement Strategist approach enables us to involve our partners in any areas that may need a bit more work, for example, perhaps the sales team needs a tune-up so that they can achieve your program’s goals. Rule Design / Program Set-up The first step in the creation of an incentive program is understanding why you are going to incorporate an incentive program into your company. What challenges are you faced with? What will it mean to your company if your program is successful? What will happen if you don't run the program? What critical issues need to be addressed? What is your competition doing? What realistic objectives should be created? What strategy should be used? How should the program be designed to maximize your budget and create the buzz that will motivate your audience? We will work with your team to answer these questions and create your program and its rule structure. We will do all the work and your time investment will be minimal. Marketing / Communication Promoting your incentive program is critical to your success. One of the most common reasons that programs fail to live up to their potential is that the marketing and promotion was inadequate. If the message doesn't get through your program won't get off the ground! That's where promotion comes in. Not only does a creative and compelling campaign drive results, participation and momentum but it maximizes the motivational impact of the program. Keeping an incentive program top-of-mind starts with a theme that will be used in every element of the campaign and a logo. Our marketing team can provide a full range of communication materials... from a teaser, enrolment kit, banners, posters, destination videos, launch announcement, mid-program motivational messages, performance statements, premiums, email blasts, direct mail pieces and so on... Program Administration Invariably the management and administration of an incentive campaign can be perceived as the most daunting challenge to integrating the campaign into the company operation. This can be addressed in a number of ways ranging from full internal management and administration to the opposite side of the spectrum where the entire management and administration of the campaign is fully out-sourced. Program administration includes tracking results; editing, uploading and updating data; reporting; communicating; answering participant questions about the program and their awards by phone, email and Live Support and providing feedback to ensure that your program is successful. If we are providing all aspects of program administration we will handle all inquiries, update records, communicate with participants, give feedback and suggestions to improve your program and basically do everything that is required to run a successful program. We will run reports, provide analysis and distribute the reports to the appropriate person. If part of the administration will be done in-house, we will work with your team to ensure that we are working in the most efficient and effective manner. Regardless of the level of administration required, we provide fulfillment and support for the reward fulfillment. We arrange for delivery of the awards from our catalogs and if a participant has a question, problem or complaint about any of the awards we provide they can contact us and we will help them. We also provide assistance with technology related issues and questions that participants and administrators may have. Request Custom Programming Functionality Although we strive to have one of the most comprehensive incentive and loyalty program software in the marketplace, we also realize that many times our clients have unique requests. Our philosophy is "no problem"... tell us what you need and we'll tell you if it will work with our software, how long the programming will take and the cost. Request Custom Rewards Although we strive to have one of the most comprehensive multi-national incentive program reward catalogs in the marketplace, we also realize that many times our clients have unique requests. Our philosophy is "no problem"... tell us what you need and we'll do our best to source those items for your program. Alternate supplier considerations include product quality, the ability to fulfill the products to your participants, customer service standards and pricing. A service fee for sourcing and redemption of custom rewards will apply, unless we are able to use these rewards in other programs. Through our partners we can also provide: - Conference and congress planning/management
- Meetings
- Employee Evaluation
- Personal Development / Business Coaching
- Sales Coaching, Training and Development
- Team Building Events
- Event Management
- Marketing consulting
- ... and more partners are being added regularly
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