Incentive Plan Analysis, Design, Implementation and Management

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We help Organizations increase both profit and cash flow while winning the hearts and minds of their Employees, Customers and Channel Partners

Resources

Articles and Presentations

· The Power of Incentives

· The New Engagement Strategy - Do your Meeting Measure Up?

· If you don't think Social Media is important for your business, think again!...

· Employee Engagement is Key to Post-Recession Growth According to Major Companies But is Being Cut Back

· Employees question sustainability of recession driven "lean & mean" corporate model, concludes Towers Perrin analysis

· Organizations that are worried about unionization should ask themselves: Are our employees engaged?

· While the nation's health care industry invests hundreds of billions of dollars each year in new technology and infrastructure to care for an increasingly aging population, its most important investment should be in its people,

· On Top of Real Recognition: Top 10 Ways to Keep Morale Up When Slackers Pull It Down

· The Return on Investment of U.S. Business Travel study found that for every dollar spent on business travel, companies realize $12.50 in incremental value and $3.80 in profits.

· Driving Success Through Performance Excellence and Employee Engagement Kenexa

2009 Most Engaged Customers Study

· The 2009 Most Engaged Customers annual study, reports a 15% drop in overall customer engagement, showing that companies are having a harder time engaging their customers. Customers who feel their problem was handled well are nearly as engaged as customers who never had a problem in the first place (49% vs. 52%, respectively). Top-ranked companies also outperform the rest by acquiring high percentages of customers through recommendations. The 2009 Most Engaged Customers study is the first to reveal that the power of recommendations extends past the initial sale. The study shows that a referred customer is more willing to forgive a service failure if they chose that company on the strength of a friend or family member's recommendation. Nearly two in five customers who experienced a problem, and were referred, remain engaged. Conversely, only one in four non-referred customers remains engaged after experiencing a problem. Source: People Metrics

White Papers

· Anatomy of a Successful Incentive Travel Program

· The Benefits of Tangible Non-Monetary Incentives (2004)

· Measuring the ROI of Sales Incentive Programs (2004)

· Motivation in the Hospitality Industry (2004)

· Assessing The Impact of Sales Incentive Programs: A Business Process Perspective (2007)

· The Market for Incentive Travel, Motivational Meetings, and Special Events (2008)

· The "Evidence-Based" Case for Incentives (2009)

· Incentive Research Foundation Vertical Market Study

· The Value and ROI in Employee Recognition

· The Economics of Engagement

Full Reports